Fin by Intercom

Kundensupport

KI-Supportagent direkt im Intercom-Helpdesk

Fin ist Intercoms KI-Supportagent, der auf der bestehenden Helpdesk-Plattform aufbaut. Er beantwortet Kundenfragen anhand von Hilfsartikeln, früheren Gesprächsverläufen und individuellem Wissensmaterial. Kann er ein Anliegen nicht lösen, übergibt er an einen menschlichen Agenten mitsamt dem bisherigen Gesprächskontext. Der zentrale Vorteil besteht darin, dass Ticketvolumen reduziert wird, ohne einen separaten KI-Anbieter integrieren zu müssen, da alles im selben Intercom-Posteingang des Teams…

58/100#55rankFrom $0.99/moVerified Jun 2026

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Pricing

Basic Plan
$29/Seat/Mo
  • Natively integrated AI Agent
  • AI-powered Insights
  • Self-improving system
Outcome Fee
$0.99/Outcome

Pricing from the official site, verified Jun 2026. Always confirm current prices on the vendor site.

Pros & cons Listof.Best analysis

Pros

  • Runs inside existing Intercom inbox, no extra vendor
  • Pulls from help docs and conversation history
  • Hands off to human agents with full context attached
  • Integrates with Salesforce, Stripe, and Jira

Cons

  • Requires an existing Intercom subscription
  • Resolution quality depends on help content quality
  • No free tier; usage-based pricing on top of Intercom plan

What users say Editorial summary

Fin is commonly used by support teams already on Intercom who want to deflect routine tickets without adding a separate AI vendor. A frequently noted strength is the seamless handoff to human agents with conversation context preserved, reducing friction at escalation points. A common limitation is that resolution rates are directly tied to the quality and freshness of existing help documentation, so teams with sparse content see diminished returns.

Editorial summary based on public information — Listof.Best does not yet have enough verified user reviews to show a rating.

Best for: Intercom customers wanting to reduce ticket volume without a new vendor

Fin by Intercom vs Sendbird

Fin by IntercomSendbird
PricingPaidFree
Price from$0.99/mo
Free tierNoYes
APINoYes
Open sourceNoNo
PlatformsDesktopWeb
ModelsIntercomSendbird
Context window1M32k
Launched20112013
IntegrationsSalesforce, Stripe, Jira

Listof.Best analysis Compared with Sendbird, Fin by Intercom starts at $0.99/mo.

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FAQ

How much does Fin by Intercom cost?

Fin by Intercom uses a paid pricing model, with paid plans from $0.99/mo.

Does Fin by Intercom have an API?

No — Fin by Intercom does not currently offer a public API.

What are the best alternatives to Fin by Intercom?

Popular alternatives include Sendbird, Crisp MagicReply, Juphy.

Verified Jun 2026

Specs

PricingPaid
Price from$0.99/mo
Free tierNo
APINo
Open sourceNo
PlatformsDesktop
ModelsIntercom
IntegrationsSalesforce, Stripe, Jira
Context window1M
Launched2011
Popularity rank#55