Pricing

Basic Plan

$29/Seat/Mo

Natively integrated AI Agent
AI-powered Insights
Self-improving system

Outcome Fee

$0.99/Outcome

Pricing from the official site, verified Jun 2026. Always confirm current prices on the vendor site.

Pros & cons

Our analysis

Pros

Runs inside existing Intercom inbox, no extra vendor
Pulls from help docs and conversation history
Hands off to human agents with full context attached
Integrates with Salesforce, Stripe, and Jira

Cons

Requires an existing Intercom subscription
Resolution quality depends on help content quality
No free tier; usage-based pricing on top of Intercom plan

What users say

Fin is commonly used by support teams already on Intercom who want to deflect routine tickets without adding a separate AI vendor. A frequently noted strength is the seamless handoff to human agents with conversation context preserved, reducing friction at escalation points. A common limitation is that resolution rates are directly tied to the quality and freshness of existing help documentation, so teams with sparse content see diminished returns.

Editorial summary based on public information.

Best for

Intercom customers wanting to reduce ticket volume without a new vendor

Manually choose competitor Fin by Intercom

Feature	Fin by Intercom	VanChat
Pricing	Paid	Free
Price from	$0.99/mo	—
Free tier	No	Yes
API	No	Yes
Open source	No	Yes
Platforms	Desktop	Browser Extension
Models	Intercom	Vanchat
Context window	1M	128k
Launched	2011	2023
Integrations	Salesforce, Stripe, Jira	—

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