Pricing

Mini

$45/month

All the free features, plus:
Shared email inbox
Manage all customer emails in one collaborative inbox.
4 seats included
Around 90 automated conversations

Essentials

$95/month

All the Mini features, plus:
Customer data management
10 seats included
Around 450 automated conversations
$25 included AI credits

Plus

$295/month

All the Essentials features, plus:
AI-First Support Suite
20+ seats (and more)
Around 1350 automated conversations
$75 included AI credits

Pricing from the official site, verified Jun 2026. Always confirm current prices on the vendor site.

Pros & cons

Our analysis

Pros

Unified inbox for chat, email, and social
AI reply suggestions grounded in knowledge base
Built-in chatbot builder for automation
Free tier for small teams
CRM-style contact profiles included

Cons

AI features gated behind paid plans
Seat-based pricing scales with team size
API access currently on waitlist

What users say

Crisp with MagicReply is commonly used by small and mid-size businesses that handle customer conversations across live chat, email, and social messaging in one place. A frequently noted strength is the AI reply suggestion feature, which draws on the company's own knowledge base to help agents respond faster. A common limitation is that the AI and automation capabilities are only available on paid plans, so the free tier covers basic messaging only.

Editorial summary based on public information.

Best for

Small to mid-size businesses reducing support response time across channels

Manually choose competitor Crisp MagicReply

Feature	Crisp MagicReply	VanChat
Pricing	Free	Free
Price from	$45/mo	—
Free tier	Yes	Yes
API	Waitlist	Yes
Open source	No	Yes
Platforms	Mobile App	Browser Extension
Models	Crisp	Vanchat
Context window	128k	128k
Launched	2023	2023
Integrations	WhatsApp, Messenger, Email	—

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